“Are You Searching For An IT Partner In Atlanta That Is Responsive, Doesn’t Overcharge You, And Is Focused On Protecting You From Data Loss, Downtime and Cyber Crime?”

If so, give us a call and let us show you what fast, friendly and highly-responsive outsourced IT services should be for your business: 678-872-7380

Call Us Today At 678-872-7380

10 Things We Do Better Than Other IT Firms

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1

Faster Response – GUARANTEED. We offer INSTANT chat support, we answer our support lines LIVE 24x7x365 and guarantee to have an engineer working on resolving a critical problem within 20 minutes. Most other IT firms DON’T guarantee response times in writing and take an average of 2-6 hours to respond. If you have 10 employees and a critical problem meaning all 10 cannot work and it takes your technician 4 hours to respond on average, you end up losing 40 hours, which at $35/hour would cost $1400 on lost productivity alone and this doesn’t account for the time it may take them to resolve it. In addition this does not account for lost orders or impact on reputation of not being able to service your customers. Is that really acceptable to you?

2

Better Documentation and Faster Issue Resolution – GUARANTEED. The biggest complaint we hear from people who are using OTHER managed service IT support providers is that technicians are not familiar with their environment and slow to resolve their issues. The vast majority of our competitors make you open up a ticket through a web portal or by email, describe your issue in detail, wait for a support technician to be assigned to your ticket, wait while they sift through notes and get up to speed on your environment, and wait while they contact other team members and research how to resolve your issue. Meanwhile, all this waiting is costing you valuable productivity. Your end users end up getting frustrated with using the helpdesk so they start to attempt to resolve the issue on their own (Reboot their computer, Google search the problem, ask other users if they have encountered a similar problem, etc.) or they avoid resolving it altogether and “deal” with their issue over and over until it blows up and causes a much more serious problem. We are able to reduce issue resolution times by 22-58% with our guaranteed real-time phone and chat response and through the use of an advanced, relational documentation system called IT Glue. We profile your users in different departments along with the technologies, hardware, software applications, and services that each person utilizes. With instant access to this detailed information along with better employee cross training, our engineers spend less time researching and solve your problems faster. We provide formal ongoing access to this documentation for each client and allow them to walk away with all of it if they are ever unsatisfied and decide to change providers. If our Tier 1 HelpDesk team is ever unable to resolve your issue quickly or has to escalate a ticket to Tier 2 support, we analyze that issue as a group and improve the documentation related to its resolution. Next time the same or similar issue come up, our Tier 1 team will be able to resolve it much more quickly without escalating the ticket. We track ticket resolution timeframes and report on them ongoing in our quarterly business review meetings to demonstrate this value.

3

Better User Training and Onboarding. When most of our competitors onboard you as a new client, they most often will run an automated, generic network assessment software tool and then have one engineer spend 2-6 hours analyzing your environment. Their documentation is typically in a notebook or spreadsheet, maybe saved in their ticketing system, and rarely cross trained and communicated to the rest of their team. They typically don’t provide live, formal end user training on the support/escalation processes outside of giving you a paper handout or introductory email. We spend more time (most of which is non-billable, at our own expense) standardizing your environment, documenting it using our BizDox software application, and training users during our onboarding process than any other competitor. We treat onboarding as a project and track all of our time in performing this advanced documentation.

4

Our engineers are more seasoned, qualified, and professional with 10+ years of real world experience. We have better trained and more experienced engineers than the average IT firm. Many of our competitors engineers are inexperienced or low skilled and this results in problems taking much longer than they should to resolve, problems reappearing or taking several attempts to fix. Only one in ten of SDS job applicants pass our technical exam and our engineers have an average of 10 years or more experience in IT support. If your system is down and you have 20 employees costing $35 per hour this costs you $700/hour for every hour your system is down. Worse still you could be paying for your engineer to learn on the job. We can prove that our average client experiences less than 2 hours of downtime TOTAL in an entire year.

5

Quality Control – We record each and every phone call that comes in to our helpdesk support line and we archive every chat session and email for a minimum of 60 days. This allows us to review our customer service skills on a regular basis and continually improve our process and service levels. We also send out a brief 1 to 5 question survey following each service ticket or project that is closed in order to get your feedback and our team is rewarded for excellence based on your reviews.

6

We will provide you with the most cost-effective solution to your problem. We understand the importance of keeping overheads and costs to a minimum. That’s why we require that all of our engineers are trained to find the most cost-effective solution to your problem without sacrificing quality. We never charge clients for expensive upgrades, hardware, software and solutions that aren’t 100% necessary.

Why Managed Services?

Our Services

Managed Services

We will proactively manage and support all of your IT services for a flat-rate fee.

Virtualization

Stop buying expensive servers and start optimizing the ones you have.

Cloud Computing

Secure and highly available cloud solutions that scale on demand.

Data Backup & Recovery

We’ll plan and prepare for the unexpected so you can stop worrying about it.

VoIP Services

Having trouble with your phones? Never settle for poor service and voice quality.

Southern Data Solutions: trusted computer support for businesses throughout Atlanta – Let us help you today!

Maybe you’re concerned with the current rising costs of your IT services, or maybe you are just running short on time because of your expanding business and need to hand over the reins of some services to someone else. Whatever your reason, we can help you with quality IT services today.

Your business can save money and time today with Southern Data Solutions’ managed services, network solutions, IT support and more.

FIND OUT MORE

See what other business owners are saying about us…

SDS IS A LEADER IN THEIR INDUSTRY. —

 

“Sports Trust has been a client of Southern Data Solutions since 2006. Any time we need assistance or service they respond promptly and consistently
make valuable recommendations on how to improve our productivity and computer efficiency. In a 24/7/365 industry, we can never afford to be “off-line” and they work tirelessly to make sure that we never are. In a very competitive IT industry, they strive to stay ahead of the curve in sales and service. I always feel comfortable recommending them and they always make me look good by standing behind their service commitments and guarantees. “

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Southern Data Solutions
5 / 5 stars

JOSE IS THE BEST! —

 

“We have been working with SDS for the last decade. Both our needs and our relationship has grown over the years from break-fix support and project work to proactive managed services covering all of our technology. The biggest benefit to my company has been the exceptional customer service that SDS provides. They are intimately involved in all aspects of our business. SDS knows our industry software inside and out. They have helped us to evolve both our business and our technology. It’s a great partnership, we love working with their team. Jose is the absolute best; we are spoiled by having him as our account and service manager.”

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Southern Data Solutions
5 / 5 stars

Not Ready To Call Us Just Yet?

If so, we would at least like to send you a copy of our recently published book, How To Avoid Being Squeezed By Your “So-Called” Computer Expert.

Don’t trust your company’s critical data and business systems to just anyone! Avoid hiring an arrogant, incompetent, excuse-making, non-responsive computer consultant. This book will reveal what every small business owner must know about finding the right computer consultant. It will outline in plain, non-technical English common mistakes that many small business owners make with their computer network that cost them thousands in lost sales, productivity, and computer repair bills, as well as providing an easy, proven way to reduce or completely eliminate the financial expense and frustration of these oversights.

Simply fill out the form here and we’ll send you a copy today!

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